常見問題 FAQ

  1. 我能否透過香港郵政智郵站收貨?
    可以,請在結帳時以智郵站的地址作為收貨地址即可。

  2. 我能否透過順豐速運順便智能櫃收貨?
    可以,請在結帳時以順便智能櫃的網點代碼作為收貨地址即可。

  3. 我能否透過匯豐銀行 PayMe 付款?
    可以,PayMe 現已可直接轉帳至轉數快 FPS 帳戶。

  4. 你們的配送標準是?
    我們會於收到款項後的一個工作天內確認訂單,並在訂單確認後三個工作天內發貨。

  5. 你們能否為貨品提供獨立包裝?
    我們一般會將每張訂單的貨品儘量放在同一個包裝盒/袋內,務求在可行的情況下為環保出一分力。假如閣下需要每件/部分貨品獨立包裝,請在結帳時於「訂單備註」註明。

  6. 你們會否發貨至香港以外的地區?如何付款?
    我們可發貨至澳門、台灣、中國大陸及其它東南亞國家。有關付款方法,煩請與我們聯絡。
  1. Can I receive my order via Hongkong Post’s iPostal Station?
    Yes, please use the iPostal Station address as the delivery address during checkout.

  2. Can I receive my order via S.F. Express EF Locker?
    Yes, please use the EF Locker code as the delivery address during checkout.

  3. Can I pay using HSBC PayMe?
    Yes, as PayMe users can now make payments to FPS recipients.

  4. What is your shipping standard?
    We’ll confirm the order within 1 working day after receiving your payment, and the merchandise will be sent out within 3 working days after order confirmation.

  5. Can you pack each item individually?
    Striving to be eco-friendly, we usually pack multiple items within an order in the same box/bag. If you need individual packaging for some or all items, kindly specify in “order notes” during checkout.

  6. Can you ship outside of Hong Kong? What payment methods are available?
    We can ship to Macau, Taiwan, mainland China and other Southeast Asian countries. Kindly contact us for payment details.