Do you have a physical retail presence? We are primarily an online store, and occasionally participate in local pop-ups, please follow us on social media for the latest information.
Are your items readily available? All in stock items are readily available in our Hong Kong warehouse; Out of stock items cannot be added to cart nor ordered.
What is your shipping standard? Your order will be confirmed in 1 working day after payment is received, and the merchandise will be dispatched within 3 working days after order confirmation.
Can you pack each item individually? In order to be eco-friendly and minimize the shipping cost, we try to pack multiple items in the same box/bag whenever possible. If you need individual packaging for some or all items, kindly specify in “order notes” during checkout.
Can you ship outside of Hong Kong? We can ship to Macau, Taiwan, mainland China, and other East Asian or Southeast Asian countries.
