常見問題 FAQ

  1. 你們有門市嗎?
    我們目前主要經營網店,另不定期參與本地市集,詳情請留意我們的社交媒體帳號。

  2. 你們的商品是否有現貨?
    凡有庫存的商品均於香港倉庫有現貨供應;缺貨商品並不能加進購物車或下單訂購。

  3. 你們的配送標準是?
    我們會於收到款項後的一個工作天內確認訂單,並在訂單確認後三個工作天內發貨。

  4. 你們的貨品是否都有獨立包裝?
    如情況許可,我們會將訂單內的貨品放在同一個包裝盒/袋內,環保之餘亦可減省所需運費。假如閣下需要每件/部分貨品獨立包裝,請於結帳時於「訂單備註」註明。

  5. 你們會否發貨至香港以外的地區?
    我們可發貨至澳門、台灣、中國大陸及其它東亞和東南亞國家。

  6. 你們接受那些付款方式?
    • 港元
      • 轉數快(包括 PayMe)
      • 消費券計劃期間
        • 八達通
        • 支付寶
        • 微信支付
        • 銀聯
    • 新臺幣及美元
      • 信用卡
      • PayPal
    • 澳門元
      • 信用卡
    • 人民幣
      • 支付寶

  7. 你們提供那些送貨方式?
    • 香港
    • 澳門、中國、台灣
      • 香港郵政
      • 順豐速運
    • 其它地區
      • 香港郵政

  1. Do you have a physical retail presence?
    We are primarily an online store, and occasionally participate in local pop-ups, please follow us on social media for the latest information.

  2. Are your items readily available?
    All in stock items are readily available in our Hong Kong warehouse; Out of stock items cannot be added to cart nor ordered.

  3. What is your shipping standard?
    Your order will be confirmed in 1 working day after payment is received, and the merchandise will be dispatched within 3 working days after order confirmation.

  4. Can you pack each item individually?
    In order to be eco-friendly and minimize the shipping cost, we try to pack multiple items in the same box/bag whenever possible. If you need individual packaging for some or all items, kindly specify in “order notes” during checkout.

  5. Can you ship outside of Hong Kong?
    We can ship to Macau, Taiwan, mainland China, and other East Asian or Southeast Asian countries.

  6. What kind of payment do you accept?
    • HKD
      • FPS (including PayMe)
      • During Consumption Voucher Scheme
        • Octopus
        • Alipay
        • WeChat Pay
        • UnionPay
    • NTD and USD
      • Credit card
      • PayPal
    • MOP
      • Credit card
    • RMB/CNY
      • Alipay

  7. What kind of delivery service do you provide?
    • Hong Kong
    • Macau, China, Taiwan
      • Hongkong Post
      • SF Express
    • Other places
      • Hongkong Post