Is a particular item in stock? All in stock items are readily available in our Hong Kong warehouse; Out of stock items cannot be added to cart nor ordered.
Can you ship outside of Hong Kong? We can ship to Macau, Taiwan, mainland China, and other East Asian or Southeast Asian countries.
What is your shipping standard? We will confirm your order in 1 working day after receiving payment, and the merchandise will be sent out within 3 working days after order confirmation.
Can you pack each item individually? We try to pack multiple items in the same box/bag whenever possible, in order to be eco-friendly and minimize the shipping cost. If you need individual packaging for some or all items, kindly specify in “order notes” during checkout.
Can I receive my order via Hongkong Post’s iPostal Station? Yes, please use the iPostal Station name as the delivery address during checkout.
Can I receive my order via S.F. Express EF Locker? Yes, please use the EF Locker code as the delivery address during checkout.
Can I pay using HSBC PayMe? Yes, as PayMe users can now make payments to FPS recipients.